1,000 XP per tier plus a 24-hour cool-down after each promotion.
Neospin NZ Loyalty
Earn Kiwi Points: Spark to Aurora, Coins to Bonus Shop
Neospin's loyalty program is built for Kiwi players with a clear XP ladder and NZD coins that feel like real money. Spark, Mana, Tiki and Aurora tiers layer on faster withdrawals, higher coin multipliers and exclusive missions, and all the maths stays in NZD so you can see exactly how each deposit contributes. This landing nods to Rangitoto, Tūī calls and the Southern Cross to remind you that every reward is minted for New Zealanders.
Every milestone is logged on a dashboard that shows tier progress, available coins and upcoming milestones. Track XP earned from stakes, plan how to crack the next rung, and turn on mobile alerts so you get a ping when a bonus shop drop is incoming.
Coins are minted in NZD and stack even on live tables, dropping straight into the shop.
Aurora members phone a Kiwi concierge and enjoy priority banking.
Structure
XP Ladder & Clear Progress
Structure & XP Ladder: Start at Spark (0–999 XP) and work up through Mana, Tiki and Aurora by earning 1,000 XP per tier. XP is minted from real NZD stakes: every $1 in pokies, mini-baccarat or sport accumulators earns 1 XP, while live-streamed tables double the rate during Aurora missions. The dashboard highlights how many XP you still need, the coins that unlock when the tier lands, and a birthday boost countdown. We also show how your region (Auckland, South Island, Wellington) is trending so you can align with local VIP coaches. Once you hit Aurora, you unlock concierge chat and the ability to spend coins before the next reset.
Coins
Coin Flow & Bonus Shop Paths
Coins & Shop Flow: Neospin issues coins at an increasing rate: Spark members collect 0.5% back on every NZD stake, Mana jumps to 0.65%, Tiki to 0.8% and Aurora rewards 0.9%. Coins drop into the Bonus Shop, where you can spend them on spins, cashback or the seasonal Aurora Splash that converts coins into triple value for live missions. A streaming counter shows how many coins you still need for the next bundle, so you can plan a multi-day redeem instead of burning them mid-week.
- Spins: 250 coins buys 20 spins on featured pokies with a loyalty multiplier.
- Cashback: 400 coins converts to a 5% cashback bolt on the week’s losses.
- Aurora Splash: 600 coins turns into a triple-value live-table pack during VIP weekends.
Benefits
Tier Benefits & Perks
Tier Benefits & Perks: As you climb, Neospin layers on extra treats. Spark gives weekly cashouts, Mana adds a monthly 5% cashback, Tiki brings free spin drops and event invites, and Aurora unlocks double XP weekends plus concierge support. You also receive deposit insurance—high rollers can lock $500 and release it after 24 hours if the promo needs more time. Each tier lists the cashback percentage, minimum deposit, and required missions so you know exactly what you unlock in exchange for your XP.
- Spark: Weekly cashouts, welcome mission pack.
- Mana: Monthly cashback bump and bonus shop multiplier.
- Tiki & Aurora: Free spin events, VIP invites, express payout queue.
VIP
Aurora Concierge & Kiwi VIP Desk
VIP + Aurora Concierge: Aurora members chat directly with the Kiwi loyalty desk via a dedicated phone line or live chat. Early access arrives for new pokies, and you see upcoming promotions labeled `Aurora Preview`. The concierge also books deposit boosts, nudges payout speed (within Kiwi banking windows), and unlocks the Crew Bonus—invite friends, and their first six deposits deliver 300 coins straight to you.
Mobile
Mobile Tracker & Loyalty Alerts
Mobile & Tracking: The loyalty dashboard sits behind a tab in the mobile menu, showing XP, coin balance and next milestone. Tap a tier icon and you see the mission mix, how many XP are left, and the countdown to auto-bumps. Set loyalty reminders to ping before a promo expires so you can redeem coins. The app also surfaces linked payment rails so you keep your POLi, debit and e-wallet information in sync when you climb tiers.
Terms
Terms & Tools for Trustworthy Rewards
Terms & Tools: XP resets annually if you stay inactive, but all accumulated coins stay until you spend them. Each tier page lists wagering requirements, eligible games and responsible-gambling resources; a toggle opens the request form so you can pause or slow down. The loyalty team also drops monthly transparency reports so you can see how the coin economy flows.
Stay in the Green Lane
Log your XP weekly, spend coins right before the Friday reset, and keep your loyalty profile open during every session. The more disciplined your pods, the faster you rise through Spark, Mana, Tiki and Aurora.
- Mark the XP thresholds for each tier and plan missions that trigger at the right time.
- Turn on loyalty alerts so you never miss a coin drop or VIP invite.
- Share cabin reports with the Kiwi loyalty desk—your feedback fuels new reward paths.